1. Who we are
Midwest Hand and Wrist Surgery (“we,” “us”) operates www.mhwsurgery.com. This policy explains how we handle information collected through our website, appointment request forms, and related communications. Protected health information created or maintained in the course of care is also governed by our HIPAA Notice of Privacy Practices.
2. Information we collect
We may collect:
- Contact details you submit (name, phone, email, preferred appointment date, and condition or reason for visit).
- Technical data such as browser type, pages visited, referring URL, and approximate location derived from IP address.
- Advertising and analytics identifiers when you arrive from Google Ads or similar campaigns (including UTM parameters).
Please do not include detailed medical history, Social Security numbers, or insurance ID numbers in website forms unless a staff member specifically requests that information through a secure channel.
3. How we use information
We use submitted information to respond to appointment requests, contact you about scheduling, improve our website, measure advertising performance, and comply with legal obligations. We do not sell personal information.
4. Cookies and tracking
We use Google Tag Manager and may use Google Analytics 4 and Google Ads conversion tags to understand site use and measure ad performance. These tools may set cookies or similar technologies. You can control cookies through your browser settings. Conversion events we measure include appointment form submissions and phone-number clicks.
5. Sharing
We may share information with service providers who help us operate the website, process form submissions, or provide analytics, and when required by law. Appointment requests may be transmitted to our practice operations tools so staff can follow up.
6. Retention and security
We retain inquiry information as needed to complete scheduling and for reasonable administrative records. We use commercially reasonable safeguards, but no internet transmission is completely secure.
7. Your choices
You may request access, correction, or deletion of website inquiry information by contacting us. Additional rights for medical records are described in our HIPAA notice.
8. Contact
Midwest Hand and Wrist Surgery
157 Chesterfield Business Parkway, Chesterfield, MO 63005
4802 South State Route 159, Glen Carbon, IL 62034
Phone: (314) 500-5888 | (618) 500-5888
Email: info@mhwsurgery.com